Our workshop produces and sells products which are without thread frays.
If the thread becomes frayed, we can repair it free of charge.
For other external factors such as breakage due to chewing, there is a standard fee charge of JPY3000 per piece for repair works.
However,there are some situations which we may refuse repair as the product cannot be repaired. This includes cracked leather, torn leather or damage due to dry leather.

Please note that product repair shipping costs to and from Japan are to be borne by the customer.

In order to speed up repairs processing, please send us 2～3 photos of different angles of the areas that need repair. Please send us the photos by email specifying the situation with the subject title "Repair Request".

Repair / Processing Details

type A Lead Connection, Collar Reinforcement, Collar Size Adjustment	JPY 3,240
type B Tube Replacement	JPY 1,080

Area

Asia	JPY 1,400
Oceania, North America, Central America and the Middle East	JPY 2,000
Europe	JPY 2,200
South America and Africa	JPY 2,400